Mr. Jaime Bautista, President and COO, Philippine Airlines. (Skytrax Photo)
France - Philippine Airlines (PAL), Asia’s First Airline, won the 'World’s Most Improved Airline Award' for 2019, as the carrier that achieved the biggest leap in product and service quality among a survey of over 350 leading airlines worldwide.
The world-beating award was conferred by the global air transport rating organization Skytrax during the 2019 World Airline Awards held at the Paris Air Show Tuesday (June 18, 2019) in the Musée de l'Air et de l' Espace, Paris Le Bourget Airport, France.
Skytrax also revealed that PAL is now ranked as the Top 30 Airline in the world, rising 19 spots from Top 49 in 2018, and a full 60 spots from Top 90 in 2013. PAL is also ranked high in other important categories:
Top 10 World's Best Business Class Comfort Amenities
Top 10 Best Airline Staff in Asia
Top 11 World's Best Cabin Crew
Top 11 World's Best Airport Services
Top 11 World's Best Premium Economy Class
Top 14 World's Best Economy Class
Skytrax has also re-certified PAL as a 4-Star Global Airline based on comprehensive quality audits performed last December 2018 and January 2019.
The annual World Airline Awards, established by Skytrax in 1999, is internationally recognized as the "Oscars" of the aviation industry to recognize the best-performing airlines. The winners are chosen through an extensive "World Airline Survey" of more than 20 million travelers, encompassing over 100 nationalities and 335 airlines to make up the largest passenger satisfaction survey in
Josh, Pinky and Charesse of PAL at the recent Philippine Day Parade in New York. (Lambert Parong/ Kababayan Media)
Josh Vasquez, Philippine Airlines, New York Area Manager in an email sent to Kababayan Media/ Balitang New York stated "We share this recognition with all of you who have been tirelessly supporting PAL throughout the years. This recognition is also a victory for the Philippines and the Filipino people."
In 2018, Philippine Airlines garnered the first-ever "4-Star Global Airline" rating from Skytrax for a Philippine carrier, along with the "2nd Most Improved Airline" and "Top 30 cleanest cabin" awards from Skytrax. These accolades were the result of the flag carrier's comprehensive top to bottom enhancements of aircraft, product and overall services across key performance areas.